Insurance runs on paper — and the pile keeps growing
Think about what crosses your desk in a single week. ACORD applications. Broker submission packages running 50 to 200 pages each. Loss runs going back five or ten years. Claims files stuffed with police reports, medical records, repair estimates, and adjuster notes. Bordereaux from MGAs and program administrators. Policy forms, endorsements, and coverage comparison charts. Schedule P filings. Treaty placement slips. Market conduct examination requests.
Insurance is one of the most document-intensive industries in existence. A single commercial property submission can include the ACORD 125 and 140, a supplemental application, five years of loss runs, a Statement of Values spreadsheet, engineering reports, and broker market commentary. A complex workers' compensation claim file can reach 1,000 pages before it closes.
And most of this work is still processed manually — by underwriters reading through submissions page by page, by claims adjusters assembling chronologies from unstructured files, and by compliance teams comparing policy language against state-specific regulations one filing at a time.
